Tuesday, 21 October 2014

My disappointment with Modcloth

This is a story about a dress.. this dress:

Still Got It dress- Modcloth

I first ordered it in late August of this year, and I picked the untracked shipping because it was around 15 dollars cheaper and I waited.. I waited.. in mid-September I used Modcloth's live chat customer service and asked if everything was okay with my order, they said because I choose the cheaper shipping there was no tracking but it should be on it's way and that I should get in the first week of October by the latest.

So I waited and waited and in the mean time another dress on ModCloth went on sale, it was a dress that I was hoping to buy for my wedding and now that it was on sale I was so lucky and I bought it right away- but this time I picked the tracked shipping (I mean if it's my wedding dress I want to know where it is the whole time.)

So I waited some more.. I saw on the tracked shipping for my wedding dress that it was in the country, so I got excited, I took a day off school to wait for it's planned arrival, but it didn't come.  My boy waited at home the next day but still, no dress.

Then that night I logged onto my bank account and saw a random deposit from Modcloth.  I was so confused I jumped on their site and saw my order for the "Still Got It" dress was returned.  

I checked my emails, nothing from Modcloth.

So I went on to their customer care again.  I asked them what was up, why I got the money, why my dress was returned, why I didn't get any email notification.

They said the address was printed wrong, I checked what I had written on the order- it was correct, they went to talk with their distribution people, OOPS their fault, they printed it out wrong.  So this is why it was returned.  I asked why I didn't get an email to verify the item was returned, they didn't really have an answer for that. 

I asked why they only refunded the cost of the dress not the shipping, they promised to refund the shipping, since it was their fault.  And to make it better they said they would send me an email for free shipping so I could quickly re-order that dress.  

They said they had sent it while we were live-chatting (I never got an email.)

At the same time, I was freaking about about my wedding dress- I was still waiting for it and Modcloth said it was in this same boat.  The address was wrong.  Modcloth said I should contact the courier comapny asap to try to get the package re-routed to my actual address.  I luckily got in contact with them just in the knick of time and got my wedding dress (but also got a heck of a lot of stress!)

The next day I got the wedding dress, huge thanks to the courier company, and I went back on live chat to ask about this free shipping code email that I still did not get.  This customer care person was not interested in my issues, and basically called me a liar saying that the email was sent, I must have gotten it.  

I had not gotten anything from them, and I was still waiting to hear if my shipping was going to be refunded like I had been promised.

Then I decided to email the company with my formal complaint and urged them to fix their distribution/printing issues.  I had some friends who had similar issues with packages from Modcloth, so I thought it was important!   By October 3rd they responded, they said my shipping would be refunded and finally sent me a free shipping code and a $25 gift card.  I was pretty stoked, I thought it was a great way to handle the problem, I thought they were listening to their customers.

So once I saved a little money, on October 9th, I jumped on their website and re-ordered the dress, I was so excited and I got it tracked so I knew I shouldn't have issues, I wrote my address differently too in hopes to not have a printing error.. I began to wait.. I was happy, I thought after all the drama I was getting the dress I really wanted and was really pleased with Modcloth in the long run.

I waited.. and waited.. and waited.

I got the fast, tracked shipping.  They said it took two-three days to pack the item and send it, and I should get it in four days after that.. I checked my order status each day to see when it was going to be shipped - 

"Pending" for 10 days!  

I contacted Modcloth customer care live chat again, asked what the hold up was- the lady was really helpful and said she was not sure what was going one but she would look into and email when she found out more. 

She emailed a day later: 
"Unfortunately, we are unable to fulfill your order due to an oversale. We’re so sorry!
Oversales happen when there’s a discrepancy between the stock count in our system and the actual number of items we have available. Sometimes they’re caught too late, and it’s a real bummer! Sadly, our only available option was to cancel your order."
This is when I began to get the hint that the world did not want me to own this dress.
I emailed back and explained all the drama that led up to this, at the moment I am still waiting to hear back from the email.  
Just before writing this, I checked the order history on their site and it said my total was $0 and that I would not be getting a refund, WHAT!?

I jumped on to customer care again, and said I paid partly with a gift card and partly my credit card and I used a free shipping voucher, how can they said my order total was $0.
They have promised that they refunded the credit card and gift card and gave me another free shipping code.
But seriously, they are such a slack company.  No emails to tell you what is going on.  Nothing to inform you of their issues or decisions- and if I had not investigated it I wouldn't have known what was going on because they wouldn't have told me.  I would have been blissfully unaware, ALWAYS WAITING, not getting any orders..
Such a shame too, because they have really amazing clothing and in extended sizing.  But they are terrible when it comes to admitting their faults and handling customer complaints.  Any other company would have bent over backwards to try and fix this but Modcloth just quietly refunds your money with no email explanation and just waits for the customer to question it.
I really don't know what to do anymore with this company.  I urged and begged them to escalate my complaint to someone higher that can make a change, but I doubt they have.
I honestly cannot see myself buying from them again, they are not a good company and they could be if they just put a little more effort into it.  What is the point of having a 24/7 customer care line if you don't fix the issues in the first place?!

Friday, 6 June 2014

Fashion Friday: Bags, Bags, Bags!

1 baggy leather bag - yellow brick road
2 Isadora laptop bag - forever new
QUILTED tote bag - glassons
4 faux leather weekend set - forever 21
5 debut jacqui handbag - the warehouse
6 selene - mi piaci
7 camp director tote - modcloth
willow shopper - colette
9 remy side zip tote - colette

i have a love obsession with handbags, and i can always use more than i have.  here are some of my favourite classic bags, they can be used in any season.  i'm a fan of the big/tote type bag, i carry a lot of junk around.  i need something that will carry my life around in it.

let me know what your favourite bags are. xxo

Friday, 30 May 2014

Fashion Friday: Killer Bikini's

Dreaming of an summer sun.  Not the best time of the year (weather wise) here in New Zealand.. But somewhere north there is summer sun!

And no matter what your body shape is you should be able to wear whatever you want without being made to feel ashamed or singled out.  

I feel damn sexy in a bikini and I'm fat- no shame from me!  Anyways, here are my top five killer bikinis.
Beach House Woman Geo Print by Torrid (top | bottom)
Longline Bikini In Wide Stripe by Asos (top | bottom)
Exclusive 50s' Halter Bikini by Asos (top | bottom)
5 Bombshell Bikini by Forever 21 (top | bottom)

Friday, 23 May 2014

Fashion Friday : Inspired by the 90s

I lived through the 90s, all ten years of it.  I had some amazing outfits and 10x more not so great outfits.

When 90s fashion started creeping back into style I laughed a lot, because I could have saved a lot of my childhood wardrobe and looked so trendy now.  But alas, I gave all the gems away years ago.  Here are some of my favourite 90s inspired looks that are available online.

Wednesday, 21 May 2014

Back to Basics: Makeup

I don't wear heaps of makeup normally, but over the last few months I've been learning a bit from my beautiful friend Courtney who is a contributor to Makeup Obsessives.  I've been having a little play around but keeping it low key, mainly because I don't like wearing too much on my skin and also I'm a poor student and I need to make my make up last.

Here is a basic 5 product routine that I have begun to get myself into, it's not a heavy makeup, feels really fresh and lightweight and lasts all day.

I am still learning, so bare with me- I might not apply things correctly, or to standard - but I do want works best for me and from everyone I have talked to, that is usually the best way to do it. :)

0. I didn't add it in, but I moisturize first, I use Nivea day creme something, don't really remember.  I am lucky, I have pretty good skin, not many breakouts, no oil or dry patches, so I get away with murder on my skin.  I can use whatever to moisturize and it's usually all good.

1. I start with a primer.  I never use to use primer, didn't know it even existed until about 8 months ago.  I couldn't live (in makeup context) without it.  It really does prolong your makeup wear.  And if you find the right one for your skin type, it's like air.  I just bought Rimmel Fix and Perfect.  I was using Maybelline Instant Age Rewind up until last week, but I bought it in the America and cannot find it here, so I changed to a different brand.  This is a good primer, it's more of a cream than a gel (which the Maybelline one was) so it takes a bit more to apply throughout my face.  But so far I think it's pretty good.

2. Courtney converted me to these Maybelline Fit Me concealer sticks.  I usually follow her tips on her Maybelline video (see here) and use a few shades lighter than my skin tone to highlight, few shades darker to contour, and then the right skin tone to even out- then blend, it's cut my foundation/concealer routine down from 10 minutes to about 3, max.

3. I know you don't have to wear powder with the fit me sticks, but I'm a sucker for powder, I like the overall look and finish it adds to my face, so I whack a wee bit on, just to set the concealer stick.

4. My eyebrows are my strong point.  I spend the most time on these bad boys.  (Not shown) but I use a eyebrow pencil to outline the lower line of the brow, then I fill with ELF powder and set with it's wax.

5. I use two mascaras, one coat for length, two coats for volume.  I have been using these Maybelline ones lately, only because my Sephora mascara has run out.

Lastly, depending on what I'm doing I might add a bit of colour to my cheeks, or a bit more of a highlight to my cheekbones.  It really depends on the occasion- I'm pretty basic most days.

I also am not a huge lipstick person.  I feel I am horrible at applying it, so if it's a special occasion I might put the effort in, most days I just whack on some chap-stick and head out.

Overall it's a quick (maybe 20 minutes, if that) makeup routine, I like the results, just highlights my features a bit more, without looking too dramatic or heavy.

Anyways if you have any products you would like to recommend or tips, please share.
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